Return & Exchange Policy
Return & Refund Policy – No Return for Custom-Made Products
All of our products are custom-made based on the photos and preferences you provide. As a result, we are unable to accept returns or exchanges unless the item arrives damaged or there is a significant error.
Refunds may be granted in the following situations:
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The product arrives severely damaged (photo or unboxing video required).
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We sent the wrong product or the final result differs significantly from the approved design.
Refunds will not be granted for:
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Personal dissatisfaction due to design preferences or expectations;
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Issues caused by unclear or low-quality photos submitted by the customer;
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Subjective complaints regarding the look or style of the figurine.
Please contact us within 7 days of receiving your item to submit a claim. Be sure to include your order number and relevant evidence.
- Over 10 Years of Hand-Painting Experience
Our artists have over a decade of experience in painting figures by hand. Compared to full-color 3D printing, hand painting allows for more accurate color matching, smoother transitions, and clean, sharp edges—without the grainy textures or color bleeding common in automated prints.
- High-End Industrial-Grade Printing
We use advanced SLA 3D printers and premium materials, delivering smoother surfaces, sharper details, and long-lasting quality
- Exceptional Customer Support
Our friendly and patient team is here to guide you through every step—from sending your photo to receiving your finished figure. We typically respond to emails within 2 hours, because we know your time matters. Whether it’s a question, a request, or an update, we’re here for you—fast, helpful, and reliable.
At XoneCustom, we believe everyone deserves a custom piece of their story. Whether it’s a gift, a keepsake, or a way to celebrate special moments, our team is here to create a one-of-a-kind figure just for you.